We hear more and more that business, especially letting agents are creating systems and processes to cut down on the amount of admin that is involved in renting property
But are we in danger of systemising ourselves out of service
I was speaking to an agent who is creating these systems, however his focus and end goal is to never physically see a tenant or a landlord
I was somewhat shocked at this as my belief is that working in property is actually working in customer service and you need to be a people person
This agent explained, he never does viewings, the applicants watch a detailed video walk through of the property
Holding deposit is paid by bank transfer and references conducted through an online platform.
Tenancy agreements and compliance documents are then sent via email and e-signed and the keys are released using a key safe and code at the property
At no point does the agent see the tenant
When the tenant needs to report a repair, they do this through a dedicated maintenance reporting platform, even the trades are contacted via email and never visit the office, as there is no need for an office as no one comes to visit
I can certainly see how this will make the rental process swifter and simpler, but are we in danger of losing the human touch altogether.
In addition, the law has quite caught up with society and issuing documents such as the deposit information leaflet via email isn’t usually recognised in court.
What do you think of this intense level of systemisation?
No comments:
Post a Comment